Modern travel management requires fast, streamlined and effective people and technology. At Maties Travel we have the people with the expertise and experience to provide business solution for your specific travel requirements, and the technology to back them up. Our corporate travel management solutions are the perfect combination of cost savings and professional service.

Services

Strategic Relationship Managers (SRM)
This person will identify preferred suppliers, negotiate supplier contracts, analyse cost savings, manage the market share of preferred suppliers and track all travel-related revenue. He/ she will also complete quarterly and annual reviews and will call on you, the client, as often as you require

Company and Profile Management
Full company profile management with extensive traveller profiles are completed for our clients and loaded into our central database to ensure accurate bookings. Passenger information includes seat and meal preferences, passport numbers and expiry dates.

Travel Policy Management
This ensures that a company's travel policies are enforced, and compliance is monitored.

Service Level Agreement (SLA) and balanced scorecard
The SLA documents service criteria and provides guidelines for performance management to ensure that Maties Travel meets our clients expectations, effectively manages the travel budget and drives costs down. We base the SLA on the 4 key areas of the balance scorecard:

• Savings
• Service
• Control & Technology
• Safety & Sustainability

The weighting, objectives, and outcome ascribed to each of the key areas are flexible and agreed with each client, based on the company's specific objectives.

Corporate agreement management
Corporate agreement management/preferred supplier management from identifying and negotiating with suppliers, to implementing and managing the agreements.

Travel cost reductions
Through industry firsts such as our intranet-based "Fare Bucket" tool that displays the best fares available on certain routes and is automatically updated every three hours. We make use of "All Fares" to ensure we are accessing the lowest available fares for our clients and have an experienced fare expert who advises our consultants on the best ways to structure complicated itineraries in order to reduce costs.

Streamlined administration processes
Using Electronic Data Interchange (EDI), simplifying invoicing, reconciliation and payment. We have also implemented an automated refunds procedure, the BSP link, which allows us to refund air tickets more efficiently.

Management Consultancy & Advisory
The job of the advisory and management consulting division is to take a step back and look at the clients business holistically. This division gathers comprehensive information on which to base travel strategy recommendations for clients. These include benchmarking with other organisations in the same industry based on our four travel management areas, namely savings, service, control and technology, tied into a client-specific balanced scorecard.

Service Excellence Centre
Service excellence has been a long standing vision of Tourvest Travel Services. It is in light of this that the Service Excellence Centre is being established. The Centre will provide a central operational point where all service related issues throughout the organization will be addressed.The tools used will include the following:

• Client surveys (internal and external)
• Complaints & compliments platforms
• Various customer relationship management tools