Privacy Policy

1. Introduction

This website is currently operated under the direction and control of Tourvest Travel Services, a division of Tourvest Holdings (Pty) Ltd. All references to “our”,” us”, ”we” or “Company” in this Privacy Policy refers to Tourvest Travel Services and where applicable and legally appropriate, its affiliates and associated brands operating under Tourvest Travel Services involved in the processing of personal information.

We are committed to protect your Personal Information and this Policy explains how we collect, use, store, disclose, transfer and otherwise process personal information in accordance with Protection of Personal Information Act 4 of 2013 and any other applicable data protection laws.

We process Personal Information only where we have a lawful basis to do so. Such processing may be necessary to perform or enter into a contract with you, comply with a legal or regulatory obligation, protect legitimate interests pursued by us or a third party, or where you have provided your consent, where such consent is required under applicable law. We will process Personal Information only for purposes that are lawful, specific, and consistent with the purpose for which the information was collected

By providing your Personal Information to us, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, disclosure, storage, and other processing of your Personal Information as described in this Privacy Policy and in accordance with applicable law. If you do not agree with the processing activities described in this Privacy Policy, you should refrain from providing your Personal Information to us or using our services where such processing is necessary.

We may amend or update this Privacy Policy from time to time to reflect changes in our business operations, services, technologies, or legal and regulatory requirements. Any updates will be published on the relevant platform or website, and the revised Privacy Policy will become effective upon publication unless otherwise stated.

2. What is Personal Information?

“Personal Information” has the meaning assigned to it under the Protection of Personal Information Act, 2013 (POPIA) and, where the General Data Protection Regulation (GDPR) applies, shall include “Personal Data” as defined in the GDPR.

Examples of Personal Information we may collect include, but are not limited to:

• Contact information (such as your name, residential or mailing address, telephone number, and email address);
• Payment information (such as credit or debit card details);
• Identification information (such as passport details);
• Health-related information relevant to travel (such as dietary requirements or medical conditions, where necessary); and
• Other information relevant to your travel arrangements or required by travel service providers (such as airlines, accommodation, transfers)

3. Collection of Personal Information

We may collect Personal Information directly from you or, where permitted by applicable law. The information and content you provide to us may constitute Personal Information as defined in applicable data protection laws. By providing such information, you acknowledge that the provision thereof is voluntary.

You are responsible for ensuring that any Personal Information you provide to us is accurate, complete, and up to date. Where you provide Personal Information relating to another person, you warrant that you are authorised to do so and, where required by law, have obtained the necessary consent from that person.

Subject to the foregoing, you may decide what Personal Information you choose to provide to us. We will only collect Personal Information that you voluntarily provide, as well as any information reasonably necessary for us to provide our services, comply with our legal obligations, or pursue our legitimate business interests where permitted by law.

Where appropriate, we may provide you with options regarding how we use your Personal Information, including whether you wish to receive marketing or promotional communications. You may opt in to or opt out of such communications at any time. However, you may continue to receive communications that are necessary for the provision of our services, the administration of your relationship with us, or compliance with our legal and regulatory obligations.

4. Use of your Personal Information

Please note that we will not use or disclose your Personal Information except as described in this Privacy Policy or where permitted or required by law. We may process your personal information based on your consent, contractual necessity, legal obligations, or legitimate business interests, where applicable.

We may use and/or disclose Personal Information collected from you in one or more of the following ways:

Marketing Communications: We may use your Personal Information to communicate with you about our products and services, as well as those of our affiliates. You may choose whether to receive such communications and may withdraw your consent or opt out of receiving marketing communications at any time. Such withdrawal will not affect the lawfulness of any processing carried out prior to the withdrawal of your consent.

Marketing Analysis: We may use your Personal Information for internal marketing and business analysis purposes, including assessing consumer trends, improving our products and services, and measuring traffic on our websites and platforms. We may also share information with third parties in an aggregated, anonymised, or de-identified form that does not identify you personally. We will only share identifiable Personal Information with third parties for marketing analysis purposes where you have provided your consent or where otherwise permitted by applicable law.

Providing Services: We process your Personal Information to provide our services, manage our relationship with you, and administer our contractual obligations. This may include sharing your Personal Information with travel service providers and suppliers, including airlines, hotels, car rental companies, and other service providers, where necessary to facilitate the services requested by you.

Third-Party Offers: With your explicit consent, we may permit selected third parties to provide you with information about products or services that may be of interest to you. In such circumstances, your Personal Information may be disclosed to those third parties, who will be required to protect your Personal Information and to use it only for the purposes for which it was disclosed, subject to contractual confidentiality and data protection obligations.

Legal and Regulatory Purposes: We may process your Personal Information where necessary to comply with legal and regulatory obligations, establish, exercise or defend legal rights, prevent fraud or other unlawful conduct, protect our business, systems, employees and customers, and comply with lawful requests from competent authorities.

5. We may disclose or make your Personal Information available to the following categories of recipients:

(a) Third-party service providers, contractors and subcontractors, including our affiliates, that provide services to us or on our behalf, such as marketing and advertising services, data processing and analytics, software development, website hosting and management, information technology support, office administration services, and legal, accounting, audit and other professional advisory services. Such parties are required to implement appropriate security measures to protect your Personal Information and may use it only for the purposes for which it was disclosed and in accordance with our instructions and applicable law.

(b) Travel-related suppliers and service providers, including airlines, accommodation providers, car rental companies, transfer providers, and other suppliers, where necessary to facilitate, administer and fulfil your travel arrangements or other services requested by you.

(c) Your duly authorised representative, legal adviser, agent or other person acting on your behalf, where you have authorised such disclosure or where we are otherwise permitted to do so by law.

(d) Regulatory authorities, law enforcement agencies, courts, tribunals, governmental bodies or other third parties where disclosure is required or permitted by applicable law, regulation, court order or legal process.

(e) Any other third party where you have provided your consent to such disclosure or where we have another lawful basis for making the disclosure under applicable data protection laws.

Your use of this website is also subject to our Terms and Conditions, which should be read together with this Privacy Policy. In the event of any inconsistency between this Privacy Policy and the Terms and Conditions in relation to the processing of Personal Information, this Privacy Policy shall prevail to the extent of such inconsistency.

6. Security measures to protect your Information

We take appropriate and reasonable technical and organisational steps to protect your Personal Information according to industry best practices. Our security measures (including physical, technological and procedural safeguards) are appropriate and reasonable. They include the following:

• keeping our systems secure (like monitoring access and usage);
• storing our records securely;
• controlling the access to our buildings, systems and/or records;
• safely destroying or deleting records;
• ensuring compliance with international security standards.

While we take reasonable steps to protect and secure your information, we cannot guarantee the privacy and security of information transmitted via any e-mail communications. We recommend that you do not include confidential, proprietary or sensitive information in e-mail communications. In the unlikely event that we become aware of a security breach affecting your personal information, we will take reasonable steps to notify you, using any contact details provided.

You are responsible for maintaining the strict confidentiality of your account credentials, including your password. You should take appropriate steps to prevent unauthorised access to your account and notify us if you suspect unauthorised activity on your account. We will take reasonable steps to assist you in securing your where possible, however, you may be responsible for unauthorised activities in your account where you have failed to take reasonable steps to protect it.

7. Your Rights, Unsubscribing and Queries

You have the right, subject to applicable law, to:

• Request access to the Personal Information that we hold about you;
• Request that your Personal Information be corrected, updated, completed, restricted, or deleted where appropriate and permitted by law;
• Object to the processing of your Personal Information in certain circumstances;
• Withdraw your consent to the processing of your Personal Information at any time where processing is based on consent, provided that such withdrawal will not affect the lawfulness of any processing undertaken prior to the withdrawal;
• Lodge a complaint with the relevant supervisory or regulatory authority where you believe your rights have been infringed.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions contained in such communications or by contacting us directly. Please note that even if you opt out of marketing communications, we may continue to send you communications that are necessary for the provision of our services, the administration of your account, or compliance with our legal and regulatory obligations.

Should you wish to exercise any of the above rights, or if you have any queries regarding this Privacy Policy or the processing of your Personal Information, please contact us at: Email: privacy@travel.co.za

8. Third-Party Links

This website may contain links or references to other websites that are not operated or controlled by us. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy policies. We encourage you to read the privacy policies and terms and conditions of third-party websites you visit.

9. Use of Cookies

We use “cookies” to help us gather and store information about visitors to our Site. A cookie is a small data file that is placed on your device when you visit our Site. The use of cookies helps us to improve your browsing experience and understand how our Site is used. You can manage your cookie preference through browser settings, including rejecting and deleting cookies.

We may use information from cookies for the following purposes:

• Traffic monitoring, including the IP address from which you access the Site, the type of browser and operating system used to access the Site, the date and time of your access to the Site, the pages you visit, and the referring website;
• To recognise repeat visitors for statistical/analytical purposes;
• To analyse interactions with online content and advertising;

Where permitted by law, we may combine the information that we collect through cookies with other personally identifiable information that you provide to us. Such purposes are:

• To customise or personalise your experience of the Site; for example, so that we can greet you on the Site by name.
• To monitor your use of our Site in order to make our communications with you as relevant as possible;
• To compile and report to third parties (such as advertisers) aggregate statistics about our users in terms of numbers, traffic patterns and related Site information.